Refund policy

1. Data Controller

1.1. The controller of your personal data is the online store https://talmo.co.uk/

1.2. Controller's contact details:

1.3. For matters related to the processing of personal data or product safety, please contact us at: customerbase@proton.me

2. Right of Withdrawal

2.1. A Customer who is a consumer has the right to withdraw from the sales contract within 14 calendar days from the date of receiving the goods, without giving any reason, in accordance with applicable consumer protection law.

2.2. To exercise the right of withdrawal, the Customer must inform the store of their decision by submitting a written statement via email to: customerbase@proton.me before the expiry of 14 days from receiving the goods. A withdrawal form is available on the website at [link to the form], but its use is not mandatory.

2.3. The right of withdrawal does not apply to products covered by applicable statutory exceptions, including:

Products personalised or made to the Customer's individual specifications,
Perishable products, such as food,
Hygiene or health-related products that have been opened after delivery, such as cosmetics,
Sealed products where the seal has been broken after delivery, where applicable.

2a. Voluntary Returns Within 90 Days

2a.1. After the statutory 14-day withdrawal period has expired, the store may allow Customers to return goods within 90 days from the date of purchase, subject to the voluntary return terms determined by the Seller.

2a.2. Such a return is available only with the store's approval, and any refund in this case will be issued in the form of an electronic gift card (voucher) equal to the value of the returned order.

2a.3. The gift card is valid for 12 months from the date of issue and may only be used for purchases on https://talmo.co.uk/

2a.4. To request this type of return, the Customer should contact the store by email at customerbase@proton.me, providing the order number and contact details. The store reserves the right to refuse a voluntary return request without providing a reason.

3. Return Conditions

3.1. A product may be returned provided that:

The product has not been used, damaged or altered in a way that reduces its value,
The product is returned in its original, undamaged packaging, where applicable,
Proof of purchase, such as a receipt or order confirmation, is included with the return.

3.2. The store may refuse to accept a return if the above conditions are not met, subject to the Customer's statutory rights.

3.3. The above conditions also apply to voluntary returns made after 14 days and within 90 days. The product must be in an undamaged condition, with its original packaging and proof of purchase.

4. Return Costs

4.1. The Customer is responsible for the cost of returning goods when exercising the right of withdrawal, unless the store expressly agrees to another arrangement in an individual case.

4.2. The store will refund the amount paid for the goods, excluding the delivery costs paid at the time of purchase, subject to applicable law.

5. Return Procedure

5.1. To request a return, the Customer should send an email to customerbase@proton.me, providing the order number, contact details and confirmation of their intention to withdraw from the contract.

5.2. After submitting the return request, the goods should be sent to:

Paczkomat ELB01M
Broniewskiego 51
Elbląg, Poland

5.3. The goods must be returned within 14 days of submitting the withdrawal notice, at the Customer's expense.

6. Refunds

6.1. The store will refund the amount paid for the goods within 14 business days of receiving the returned goods and confirming that the return conditions have been met, subject to applicable law.

6.2. The refund will be made using the same payment method used for the original purchase, unless the Customer expressly agrees to another method.

6.3. The store reserves the right to withhold the refund until the returned goods have been received and inspected, where permitted by applicable law.

7. Complaints

7.1. In the event of defective goods, the Customer may submit a complaint in accordance with applicable statutory consumer rights.

7.2. A complaint should be submitted without undue delay after the defect is discovered, and no later than 2 years from delivery, by contacting:

customerbase@proton.me

7.3. A complaint should include: the order number, description of the defect, Customer's contact details and photographs of the defect. Return shipping costs related to a complaint are borne by the Customer unless the store decides otherwise or applicable law requires otherwise.

7.4. Complaints will be reviewed within 14 business days of receiving a complete complaint. If contact with the supplier is required, the processing time may be extended to 30 business days, and the Customer will be informed accordingly.

8. Product Withdrawal from the Market

8.1. If a product is found to pose a safety risk, the store will withdraw the product from the market in accordance with the General Product Safety Regulation (GPSR).

8.2. Customers will be notified by email regarding the product withdrawal and the applicable return procedure.

8.3. Product safety concerns should be reported to: